Privacy Policy

Learn how Mvungi collects, uses, and protects your personal information.

Mvungi Privacy Policy

Welcome to Mvungi, an automated job application platform operated by ICTech Computer Solutions in Blantyre, Malawi (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (mvungi.ictechmw.com), mobile applications, and services (collectively, the “Service”). By using the Service, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve the Service:

  • Personal Information: Information you provide during registration and profile creation, including:
    • Full name
    • Email address
    • Phone number (10-digit Malawian mobile number starting with 08 or 09)
    • Education level and qualifications
    • Experience details and years of experience
    • Skills (minimum 5) and preferred job roles (up to 3)
    • Documents (e.g., CV, academic certificates in PDF format)
  • Account Information: Username, password (hashed), and subscription details.
  • Usage Data: Information about how you interact with the Service, such as pages visited, features used, and time spent on the platform.
  • Device and Technical Data: IP address, browser type, device type, operating system, and access times.
  • Payment Information: For paid subscriptions, we collect payment details (e.g., card or mobile money information) through our secure third-party payment processor. We do not store payment details directly.
  • Newsletter Subscriptions: Email address if you opt into our newsletter.

2. How We Use Your Information

We use your information to provide and enhance the Service, including:

  • Job Matching and Applications: To match your profile with job listings, generate cover letters (400–500 words), and submit applications to employers (with you CC’d on emails).
  • Account Management: To create and manage your account, verify your identity, and process subscriptions.
  • Communication: To send job match alerts, application status updates, career guidance, and promotional materials (if you opt in).
  • Service Improvement: To analyze usage data and improve our algorithms, user experience, and platform functionality.
  • Security: To detect and prevent fraud, unauthorized access, or other illegal activities.
  • Legal Compliance: To comply with Malawian laws and regulations, including data protection requirements.

3. How We Share Your Information

We share your information only as necessary to provide the Service or as required by law:

  • With Employers: When submitting job applications, we share your profile data (e.g., name, email, phone, qualifications, skills, experience, CV, certificates, and cover letter) with employers. You are CC’d on these emails.
  • With Service Providers: We share data with trusted third-party providers (e.g., AI for cover letter generation, payment processors) to deliver the Service. These providers are contractually obligated to protect your data.
  • Legal Requirements: We may disclose your information to comply with legal obligations, court orders, or government requests in Malawi.
  • Business Transfers: If Mvungi is involved in a merger, acquisition, or asset sale, your information may be transferred, with notice provided to you.

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

  • Encryption of sensitive data (e.g., passwords are hashed).
  • Secure storage of uploaded documents.
  • Regular security audits and updates to our systems.

However, no system is completely secure. We cannot guarantee absolute security, and you share information at your own risk. Notify us immediately at info@ictechmw.com if you suspect unauthorized access to your account.

5. Your Data Rights

As a user, you have the following rights regarding your personal information, subject to Malawian law:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal or contractual obligations (e.g., we may retain data for active subscriptions or submitted applications).
  • Restriction: Request that we limit the processing of your data in certain cases.
  • Objection: Object to data processing for specific purposes, such as marketing.
  • Data Portability: Request your data in a structured, commonly used format.

To exercise these rights, contact us at info@ictechmw.com. We will respond within 30 days. Note that some rights may be limited (e.g., we cannot delete data required for ongoing job applications).

6. Data Retention

We retain your information for as long as necessary to provide the Service or comply with legal obligations:

  • Active Accounts: Data is retained while your account is active.
  • Inactive Accounts: Data may be deleted after 12 months of inactivity, unless required for legal purposes.
  • Submitted Applications: Data shared with employers (e.g., CV, cover letters) is retained by them, subject to their privacy policies.

You can request account deletion via your account settings or by contacting info@ictechmw.com.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for site functionality (e.g., session management).
  • Analytics Cookies: Track usage to improve the Service (e.g., page visits, feature usage).
  • Preference Cookies: Remember your settings (e.g., language preferences).

You can manage cookie preferences through your browser settings. Disabling cookies may limit Service functionality.

8. Third-Party Links

The Service may contain links to third-party websites (e.g., employer websites, social media). We are not responsible for their privacy practices. Review their policies before sharing information.

9. Children’s Privacy

The Service is not intended for users under 18. We do not knowingly collect data from children. If you believe we have collected such data, contact us at info@ictechmw.com to request deletion.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted at mvungi.ictechmw.com/privacy_policy.php with an updated “Last Updated” date. We will notify you of material changes via email or the Service. Continued use after changes constitutes acceptance.

11. Contact Us

For questions, concerns, or to exercise your data rights, contact:

By using the Service, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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